Subscription & Renewal Policy

This page explains how INVOX subscriptions work — activation, renewal, expiry, and what happens to your data at each stage.

1. Trial

A full-featured trial is provided so that you can evaluate INVOX on your own data before paying. All features are available during the trial. When it ends, billing features are locked until a plan is activated.

2. Plans

Current plans and prices are published on our pricing section. Prices are inclusive of GST unless stated otherwise. We may revise prices from time to time; a revision never affects a subscription that is already paid for and running.

3. Activation

• Subscriptions are activated manually against your mobile number after payment is received.
• Activation is normally completed within a few hours of payment on working days.
• You then sign in with the same mobile number using OTP.

4. Renewal

• Subscriptions do not auto-renew and no payment instrument is stored. You renew by choice.
• We send a reminder as the expiry date approaches.
• Renewing before expiry extends the existing period; renewing after expiry restores access from the date of renewal.

5. What happens at expiry

Your records are kept so that renewal restores everything exactly as it was.

6. Upgrades and multiple businesses

You may move to a longer plan at any time; the new period is applied on activation. A single subscription supports up to three businesses under the same account.

7. Payment

Payment is accepted by UPI or bank transfer. A GST invoice for your subscription is issued on request. Fees are non-refundable once activated — see the Refund & Cancellation Policy.

8. Cancellation and suspension

You may cancel at any time; access continues until the paid period ends. We may suspend an account for non-payment or for breach of our Terms & Conditions.