Data Deletion Policy

You can ask us to delete your INVOX account and the business data associated with it at any time. This page explains exactly how, and what happens afterwards.

1. What you can delete

• Your account (mobile number and sign-in record).
• Your cloud-synced business data — invoices, customers, suppliers, products, stock, payments and expenses.
• Your business profile, including GSTIN, PAN, bank details and logo.

2. How to request deletion

1. Send an email from your registered email address to shreeramdtp@gmail.com, or a WhatsApp message to +91 98603 05284.
2. Use the subject line “Data Deletion Request” and include your registered mobile number.
3. We verify the request with an OTP or a confirmation message to the registered number, so that nobody else can delete your records.

3. Timeline

4. Export first

Deletion is permanent and cannot be undone. Before requesting it, export your invoices and reports from within the app (Excel/PDF export is available on every report), so that you retain the records you are required to keep under tax law.

5. Data on your own device

INVOX also keeps a working copy in your browser. To remove that, clear the site data for https://65medias.in in your browser settings, or use the reset option inside the app. We cannot remove data from your device remotely.

6. What may be retained

We may retain a minimal record of payments and invoices raised to you, where retention is required for statutory, accounting or audit purposes. Such records are kept only for the period the law requires and are not used for any other purpose.

7. Deleting while a plan is active

You may request deletion at any time, including during an active subscription. Deletion ends access to the service, and no refund is payable for the remaining period — see the Refund & Cancellation Policy.