Refund & Cancellation Policy

1. Try before you buy

We offer a trial so that every feature can be tested on your own business data before any payment. Please use the trial period to satisfy yourself that INVOX suits your requirements.

2. Refunds

• Subscription fees are non-refundable once the account has been activated.
• This applies to monthly, annual and multi-year plans, and to renewals.
• Part-used periods are not refunded, and unused time is not carried forward on cancellation.

3. When we do refund

We will refund in these situations:

• Duplicate payment — the same subscription paid for twice.
• Payment made, account never activated — if we are unable to activate your number and you do not wish to continue.
• Charged in error by us.

Approved refunds are returned to the original payment method within 7–10 working days.

4. Cancellation

You may cancel at any time by writing to us. Cancellation stops future renewal; it does not refund the current period. Your account continues to work until the plan expiry date.

5. Non-renewal

If you choose not to renew, billing features are locked at expiry, but your existing records remain readable, printable and exportable. See the Subscription & Renewal Policy.

6. How to raise a request

Email shreeramdtp@gmail.com or WhatsApp +91 98603 05284 with your registered mobile number, payment date and reference. We respond within 2 working days.